• Over 14 years of Experience in Domestic BPO Industry.
• 1997 - Started as the 1st Captive Consumer Durable call center when Godrej Appliance had joint venture with GE
• 2002 - Established as Lawkim Upstream Contact Management Pvt. Ltd., a joint venture company between Lawkim Pvt. Ltd. (a Godrej enterprise) and Upstream, a division of the US travel major- Rosenbluth International
• 2006 - In December, Lawkim Upstream Contact Management Ltd was rechristened ‘Godrej Upstream Limited’.
• 2008 - Godrej upstream Limited had under gone Management Buyout and was named as Eureka Outsourcing solutions Limited
• Managing a wide array of verticals across process which Includes Telecom, Financial services, Insurance, Travel, Consumer Durables etc.
Eureka prides in contact center services & principles experienced
from the former relationship with Godrej Group who are more than
a century in existence. Eureka develops business architecture
to deliver innovative solutions, customization with best in breed
technology, designing education programs based on indigenous &
pragmatic system, creating library of knowledge manifested across
industry, cultivating expertise prototypes over specialized processes
which assist to multiply at a cost effective & emerging across
Eureka is a point of reference for telemarketing & teleservice
across BPO & KPO
segments for the services offered to Insurance,
Banking, Telecom, Real Estate, Retail, Manufacturing, FMCG, Motor,
Hospitality etc…segments & partnering with leading brands for
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